My Professional Writing Experiences
I had the privilege of writing across a vast range of experiences and settings.
In the process, I found that writing is just one part of the equation. To create content, you need to:
- Conduct interview and gather data from subject matter expert
- Research domain knowledge and find ways to explain expert knowledge to non-technical audiences
- Create a process to organize knowledge and documentation to make it easier to access
- Explore documentation tools to improve the process of collaborative writing
- Draft and edit multiple times so that the content is clear and concise
- Represent concepts and processes with visual diagrams
Documentation Tools that I have experience with:
- Jekyll + Github (XML)
- Gitbook (XML)
- Quip
- Google Suite
- Microsoft OneNote, Word
- Intercom for Customer Knowledge Base
- Adobe Creative Cloud & Sketch
- Lucidcharts, Xmind
These writing samples required relatively similar aptitudes and disciplines to technical writing. Here are some works that you can begin to learn more about my writing experience:
- Curriculum Design to provide training frameworks and instructions for trainers
- Press Release to communicate key messages
- Research Paper to present research findings and methodology
- Position Paper where you have to pull together resources in a short amount of time and communicate your stance to audiences who have no domain expertise
- Landing Page Copywriting to highlight key value proposition of your product to grab attention and be attentive to styling for maximum visual persuasion
- Step-by-step Instruction to guide users through a series of tasks to deploy a product feature
Research & Policy Position Papers
- Legalisation of Same Sex Marriage: The Role of Societal Attitudes and its Corresponding Factors
- Position Paper in support of Trade Adjust Policies for Apparel Industry in North Carolina
Content Marketing & PR
PR and Social Media for Dr. Lily Neo, Member of Parliament of Singapore
Verlocal Stories Community Site
Articles featuring our hosts
- How a career change helped Charlotte, a first-time entrepreneur find her calling to solve America’s aging problem
- From Law School to Tech, She Now Teaches Pole Dance as Artistic Expression
Community Event & Program Announcements
Product Marketing & UI text
Verlocal PRO
Verlocal PRO differentiates itself from other booking tools by providing a fuss-free installation process and intuitive yet easy-to-use UI for online booking management. It steers clear from the bloated feature sets found in most online booking tools. With its affordable cost and one-day deployment promise, most small business owners or solo entrepreneurs have little to no qualms to consider other booking tools with this one-stop solution.
Verlocal iOS App
Verlocal UI Text & Internal Training Documentation
I was in charge of developing all transactional emails content and UI copywriting to provide direct and simple instructions for customers and vendors.
Most of my technical writing was also for internal training technical documentation. I am unable to share exact examples due to sensitive nature of the information. Examples include teaching non-technical team members how to operate command terminal, accessing our internal SQL database, running Javascript to send email campaigns and editing HTML and CSS for our emailers.
Curriculum Design & Training Plan
Case Study
Design Documentation
Case Study
Pitch Decks for Business Model Design